FAQ

MY ORDER

You will find the main information in the product sheet (description, material, maintenance, etc.).

A pre-order allows you to order the novelties of the Maxine Wattam Paris collection before they are even in stock. The estimated date of shipment is mentioned on each product. No worries about returns, the withdrawal periods run from the actual date of delivery.

When your order is shipped, all your useful information (invoice, link and package tracking number...) will be notified to you by email and you will be able to track the delivery of your package on the websites of our transport partners.

We invite you to contact customer service as soon as possible by email on contact@maxinewattam.com

First of all, we invite you to check the "spam" category of your email provider. If you have not received a confirmation email, contact our customer service by email contact@maxinewattam.com

We invite you to contact customer service as soon as possible by email on contact@maxinewattam.com

DELIVERY

The delivery costs depend on your geographical area and the delivery time chosen. They are automatically locked when you fill in this information, before you proceed to payment.

Delivery times depend on the category of product you ordered. You will find this information in the product sheets. Our made-to-measure pieces require 4 to 6 weeks of manufacturing. As for pre-ordered pieces, the estimated shipping date is mentioned on each product.

Deliveries are made all over the world. Shipping costs depend on your geographic area.